What exactly is an IP PBX?

What exactly is an IP PBX?

An IP PBX is a complete telecom system that allows phone calls to make over Ip data systems. All interactions are conveyed as packets of data across the network. The technology includes advanced communication features, but it also provides the worry-free scalability and robustness that all businesses require.

Businesses do not need to change their existing external communication infrastructure: An IP PBX can connect to traditional PSTN lines via a VOIP gateway, allowing a company to keep its current phone numbers.

How does it work?

An IP PBX system comprises one or more SIP phones, an IP PBX server, and, if preferred, a VOIP Entry point to attach to current PSTN lines. The IP PBX server works similarly to a proxy server: SIP clients, whether softphones or hardware-based phones register with the IP PBX server, and when they want to make a call, they request that the IP PBX establish the connection.

Because the IP PBX has a directory of all phones/users and their corresponding SIP addresses. It can connect an internal call or route an external call via a VOIP gateway or a VOIP service provider. IP PBX, what is 3cx – https://operatelecomgroup.com/what-is-3cx/ – contains more information.

The Top Ten Motives

Reason #1: Much simpler to set up and configure than a proprietary phone system:

An IP PBX runs as software on a computer and can take advantage of the computer’s advanced processing power, user interface, and Windows features. An IP PBX can be installed and maintained by anyone familiar with networking and computers. On the other hand, a proprietary phone system frequently necessitates the services of an installer who is well-versed in that particular proprietary system!

Reason #2: Because of the web/GUI-based configuration interface, it is easier to manage:

An IP PBX could be handled using an internet device or a graphical user interface (GUI), allowing users to preserve and fine-tune their phone system easily. Unfortunately, the interfaces on proprietary phone systems are often difficult to use and are intended to be used only by phone technicians.

Reason #3: Significant cost savings through the use of VOIP providers:

You can easily use a VOIP service provider for long-distance and international calls with an IP PBX. The monthly savings are substantial. In addition, if you have multiple locations, you can easily connect phone systems and make free phone calls between them.

Reason #4: Get rid of the phone wires!

An IP PBX allows you to directly connect hardware phones to a standard computer network port (which it can share with the adjacent computer). Software phones can install on a PC. You can now do away with phone wiring and make adding or moving extensions much more effortless. In new offices, you can eliminate the additional phone ports!

Reason #5: Avoid vendor lock-in!

The outdoor SIP benchmark serves as the foundation for IP PBXs. Every SIP hardware or software phone can be used with IP PBX, PSTN Gateway, or VOIP provider. On the other hand, a proprietary phone system frequently requires proprietary phones to use advanced features and proprietary extension modules to add features.

Reason #6: It is scalable.

Patented systems are quickly outgrown: Adding more phone lines or extensions frequently necessitates costly hardware modules. In some cases, a completely new phone system is required. However, that is not the case with an IP PBX: a standard computer can easily handle many phone lines and extensions; add more phones to your network to expand!

Reason #7: Improved customer service and productivity:

You can improve customer service and productivity by using an IP PBX: Because the telephone system is now computer-based, functions can be integrated with business applications. For example, when you receive a call, automatically bring up the caller’s customer record, dramatically improving customer service and cutting costs by reducing time spent on each caller. In addition, outbound calls can be made directly from Outlook, eliminating the need for the user to enter the phone number.

Reason #8: You get twice as many phone system features for half the price!

Because an IP PBX is software-based, developers can easily add and improve feature sets. For example, most VOIP phone systems include an auto-attendant, voice mail, ring groups, advanced reporting, and more. Unfortunately, in proprietary systems, these options are frequently prohibitively expensive.

Reasons #9: Hot desking, or the ability to quickly move offices/desks based on the task at hand, has grown in popularity. Traditional PBXs, on the other hand, require extensions to be re-patched to the new location. However, with an IP PBX, the user moves his phone to his new desk – no patching necessary!

Users can also roam – if an employee needs to work from home, they can turn on their SIP software phone and answer calls to their extension as if they were in the office. In addition, because of the SIP protocol’s characteristics, calls be diverted anywhere in the world!

Reason #10: Improved phone usability: SIP phones are more user-friendly.

Employees frequently struggle with advanced phone features: Setting up a conference, transferring a call – all of this takes instruction on an old PBX.

IP PBX, all features are easily accessed via a user-friendly Windows GUI. Furthermore, the IP PBX Windows client provides users with a better overview of the status of other extensions and inbound lines and call queues. Unfortunately, proprietary systems frequently necessitate the purchase of expensive system phones to understand what is going on with your phone system. Even so, status information is, at best, cryptic.