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What is the difference between smartphones and softphones? What Is the Distinction?

Most of us will have a smartphone, which allows us to text, chat, and browse the internet to our hearts’ content. They’ve become indispensable parts of our lives, and soon a generation will be born who have never known a world without them. However, believe it or not, there are some things that our smartphones cannot do or outclass by alternatives in other areas. A soft hone, also known as a software phone, is one of these alternatives. They can perform essential business functions such as call recording, multi-user video conferencing, and call transfers, to name a few.

While softphones may appear to be nothing more than a simple smartphone app, they have a lot of power and can add features from your IP desk phone to your smartphone. It provides the user with a great deal of convenience and on-the-go access to the features mentioned above.

Taking a closer look at some of these features, the first is call recording; from a business standpoint, there are immediate benefits to using a softphone. Being able to record all of your calls can be helpful in later playback, whether to double-check something from a conversation, review call quality and performance with a work colleague, or something more serious. In many cases, the setup is straightforward and included in the softphone dialer itself. There’s no need to sift through dozens of menus to get started; it can be as easy as pressing a single button during your call.

Another feature that is often overlooked but is extremely useful is HD voice. We’re used to our phone calls sounding scratchy and low-quality, but with a softphone, you can upgrade to full-fledged HD voice. In addition, softphones make calls over 4G and Wi-Fi, so the voice quality on both ends will be noticeably better for both users.

A smartphone can handle a three-way call, valid for personal use but quite restrictive in business. A softphone allows for a 5-way audio conference and a 3-way video conference. It means you won’t have to worry about third-party apps with hidden fees or compatibility issues; as long as everyone is on the same office network, the service should work flawlessly.

For larger businesses, re-routing calls can be a difficult task. Especially those with multiple departments; nothing is more frustrating to a customer than being bounced around the various departments trying to find the right person to speak to. Unfortunately, smartphones do not include call transfer functionality and must be accessed via an external app downloaded from your respective app store. On the other hand, softphones make it simple to transfer to a coworker in your directory; the feature, like call recording, is built into the software. If you need to move a client to a more suitable colleague, you can do so with a single button tap.

Encryption is a popular topic, and in 2017, a particular emphasis is being placed on security and encryption in the telecommunications industry, particularly when it comes to IP telephony. For example, it is not uncommon for a smartphone to operate over an unencrypted line, which means that anyone with the right tools and knowledge could technically listen in and interfere with your calls. Therefore, like many other VoIP-based telephone systems, softphones employ sophisticated SRTP and TLS encryption to protect users and their data.

The fact that you will not incur call charges if your phone is registered and twinned to your office phone system is arguably the most important and popular feature of a softphone. All calls to & from your softphone will be billed to your company, not your phone (which is especially useful for those who use a PAYG phone.)

Numerous vendors are available throughout the UK, including Avaya, Splice, and 3CX telephone systems, providing businesses with multiple options. Everyone can benefit from using a softphone, whether you’re a startup with only a few employees or a fast-growing, ambitious company with hundreds of employees. As our mobile phones become more integrated with the work we do at the office, it stands to reason that they will incorporate features from our desk phones, which are also becoming more advanced and feature-rich. For More details get Click on the link